Shipping policy
Shipping Policy – Maison Lioré
At Maison Lioré, we know how important fast, reliable shipping is to your shopping experience. Please review our shipping policy for details on how we process and deliver your order.
Shipping Coverage
Countries: We currently ship to the United Kingdom, United States, and Netherlands.
Expansion: We are working on expanding to more countries in the near future.
Shipping Carriers
We ship through trusted courier services, including DHL and FedEx, to ensure your items arrive safely and on time.
Order Processing
Orders are typically processed within 1 business day, excluding weekends and public holidays. During high-demand periods or promotions, processing may take slightly longer. We appreciate your patience.
Shipping Method
We offer a standard shipping option based on your location and the items ordered.
Shipping Rates
We currently offer free shipping to:
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United Kingdom
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United States
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Netherlands
Delivery Times
Estimated delivery time: 6–8 business days (may vary based on location).
Please note: Delays due to weather, customs, or courier issues may occur and are beyond our control.
Tracking Your Order
Once your order is shipped, you’ll receive a confirmation email with your tracking number and courier details.
You can track your package directly through our website’s tracking portal.
For questions, feel free to email us at info@maisonliore.com.
Change of Shipping Address
Need to update your address?
Contact us immediately at info@maisonliore.com. We’ll do our best to make changes before the order is processed, but we cannot guarantee modifications once shipping begins.
Missing or Lost Packages
Missing Items:
If something is missing from your package, notify us within 7 days of delivery at info@maisonliore.com. We’ll investigate and either send a replacement or issue a refund.
Lost Packages:
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With Shipping Protection: If you selected Shipping Protection at checkout, we’ll send a free replacement for lost packages—no questions asked.
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Without Shipping Protection: Customers are responsible for lost packages if Shipping Protection was not selected. We highly recommend opting in for peace of mind.
If you suspect your package is lost, please contact us at info@maisonliore.com for immediate assistance.
Shipping Times & Costs Summary
| Country | Shipping Time | Shipping Cost |
|---|---|---|
| United States | 6–8 Business Days | Free Shipping |
| Netherlands | 6–8 Business Days | Free Shipping |
| United Kingdom | 6–8 Business Days | Free Shipping |
Maison Lioré – Customer Support
Email: info@maisonliore.com
Phone: +971586314741
Mon–Fri: 8:00 – 20:30
Warehouse: SB Commerce FZE
B41-156, Block B, Sharjah Research Technology and Innovation Park, Sharjah
FAQ
Use this text to share information about your product or shipping policies.
What is the return policy?
You have the right to return any product purchased from Dorméa within 30 days of the delivery date. The product must be unused, in its original packaging, and in the same condition as when you received it. For full details, please refer to our [Return Policy page].
How long will it take to get my orders?
Orders are typically processed and shipped within 1 business day from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Any question?
You can contact us through our contact page! We will be happy to assist you.
Contact Us